on 31-01-2022 11:43
Hi there.
For a few years now, I have been trying unsuccessfully to link my current Hotmail email address to my Virgin Media account, as it is still linked to my long redundant ntlworld.com email account (which I have no access to).
It causes quite a few problems, as I am unable to access any messages sent by Virgin.
Can anyone please help?
Answered! Go to Answer
on 31-01-2022 16:54
on 31-01-2022 13:52
Thanks for posting on our community forum!
I don't quite understand what you mean by linking the hotmail address to your Virgin Media account - do you mean as a contact email or to log in to your online account with?
Regards
on 31-01-2022 14:21
Hi Travis_M.
Thanks for responding. I mean both of those. My VM account log-in is my old (NTL) email address, and new messages (I presume) get sent to that address. And they ask for that email account name if I ring up VM.
Cheers,
Andy
on 31-01-2022 16:54
on 01-02-2022 11:52
Hi Travis.
Nothing through as yet.
Cheers.
Andy
on 03-03-2022 13:23
If you reset your email login (if you can't access the email you want on the account) and try and open the verification email through a different browser. Are you able to get in?
Regards
on 03-03-2022 16:44
Hi Travis,
If I click on the link you send, I get the message:
If I try to access My Virgin Media, I get the following message:
Cheers,
Andy
on 04-03-2022 09:21
Thanks for the reply, what browsers have you tried?
I'll update the IT ticket with the details
Regards
on 04-03-2022 14:23
Chrome (my default browser), Edge and Firefox.
Cheers,
Andy
on 04-03-2022 17:23
Thanks for coming back to us with that @charlie-chalk, I will pass this onto Travis, so that he can update the ticket with the support team.
Regards,
Steven_L