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[ronnie9764]

Spoiler

Why is it so difficult to speak with someone at Virgin. 

Been phoning since yesterday, on hold for about half an hour each time only for someone to answer the phone without speaking and then hang up.

So frustrating. 

[Steven_L · Accepted solution]

Hey @ronnie9764,

Welcome back to the community and thanks for taking the time to post here on the forums.

I'm sorry to hear of the problems that you've had trying to contact the team and that isn't the service that our customers should be having.

What were you calling into the team about @ronnie9764?

Regards,

Steven_L

[ronnie9764]

About an upgrade.  The price is different from what I agreed. 

[Steven_L]

Thanks for your response @ronnie9764, I'm really sorry to hear that this has happened to you.

I would be happy to look into what is going on for you but I wont be able to action any package changes, if they are needed.

Please let me know if you would like me to look at your account and we can do that over a private message.

Regards,

Steven_L