Change broadband account number

[james232323]

I am a returning customer and need to change the broadband account number associated with my email address. Please can someone assist?

Currently, when I log in, my account is showing as my old account, which is disconnected. I need my new account linking to my email address so I can see it when I log in.

Thanks

[Zach_R]

Hi @james232323,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're having some trouble setting up and accessing the details of your new account via your My Virgin Media online account. I'm going to send you a private message in a few moments so that we can investigate and assist you further with this. Please response to this at your earliest convenience and we can go from there.

Thanks,