Cant register with My Virgin Media

[marsdenj]

I have just re-joined Virgin Media and cannot register my Broadband and TV services on My Virgin Media. My email is associated with an old Virgin Phone account and when I try to register for BB/TV I'm told an account  already exists with this email

[Akua_A]

Hi @marsdenj. 

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues when setting up your my VM account using your email. We can understand this is not ideal and we want to best help.

I have been able to access your account using forum details. What specific error message do you get when signing up? Are you able to provide a screenshot of this (While omitting personal details)? Are you also registering your account as seen here https://my.virginmedia.com/create-profile/register?

Thanks,

[marsdenj]

Hi,

This is what happens when I try to set up an account.

I can use my email and password to access my (old) SIM card account but not TV / BB

[marsdenj]

Sorry here is the edited image with no personal data

[Ashleigh_C]

I'm very sorry to see you are facing this issue @marsdenj

I'd be happy to take a closer look into this for you, I'll send you a PM now so we can do that. 

Please keep an eye out for the purple envelope in the top right corner of your profile alerting you to a new message. 

Thank you. 

[Zoie_P]

Hi Marsdenj, 

Thank you for messaging with me, glad we could sort this out for you 🙂
Zoie