on 01-12-2021 15:32
I have just re-joined Virgin Media and cannot register my Broadband and TV services on My Virgin Media. My email is associated with an old Virgin Phone account and when I try to register for BB/TV I'm told an account already exists with this email
on 01-12-2021 17:41
Hi @marsdenj.
Welcome to our community forums and thank you for your first post.
Sorry to hear you are having issues when setting up your my VM account using your email. We can understand this is not ideal and we want to best help.
I have been able to access your account using forum details. What specific error message do you get when signing up? Are you able to provide a screenshot of this (While omitting personal details)? Are you also registering your account as seen here https://my.virginmedia.com/create-profile/register?
Thanks,
on 01-12-2021 18:18
Hi,
This is what happens when I try to set up an account.
I can use my email and password to access my (old) SIM card account but not TV / BB
on 01-12-2021 18:57
Sorry here is the edited image with no personal data
on 02-12-2021 08:29
I'm very sorry to see you are facing this issue @marsdenj
I'd be happy to take a closer look into this for you, I'll send you a PM now so we can do that.
Please keep an eye out for the purple envelope in the top right corner of your profile alerting you to a new message.
Thank you.
on 03-12-2021 16:27
Hi Marsdenj,
Thank you for messaging with me, glad we could sort this out for you 🙂
Zoie