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Cant login to my virgin media

JarredW97
Joining in

on ‎05-12-2021 11:52

Hi, I made an account when I first signed up with virgin media, I made an account straight away but haven't really been on it that much.

Went to go on it a couple of days ago and it won't let me sign on, I've tried everything changing passwords in case I've forgot it but nothing is working.

I've been wanting to upgrade my current package for about a week but I can't get on the stupid app. Any suggestions ?

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎05-12-2021 15:38

Hi @JarredW97 

A member of the forum team may be able to help with logging into My Virgin Media, however it may take a couple of days to pick this up.

You can always dial 150 from a VM landline or mobile and  upgrade your current package.

You'll probably get a better deal doing it that way going through either regrades or retentions (thinking of leaving us)

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Lee_R
Forum Team
Forum Team

on ‎05-12-2021 15:47

Hi @JarredW97 thanks for posting and welcome to our community.

Sorry to hear that you're unable to access your online account.  I would like to help you resolve this.  I am going to send you a private message.

Regards


Lee_R

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