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Cannot view my bill?

lowill80
Joining in

If i sign in on the app or online, i cannot see my bill. It says I do not have access, only the account holder does. I am the account holder!

There seems to be another email address linked to my account somewhere that i cannot find to change. I have recently changed my name and email address and it seems to have caused a problem somewhere. Can someone please help as im not getting very far on the phone or with online help. 

The new online account set up is awful

1 REPLY 1

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Apologies for the issues faced lowill80,

Welcome back to the community.

So we can investigate this further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

Kain