on 07-04-2022 14:32
I have not received an email to set my username, I try to resend confirmation email and nothing comes through. This means I cannot sign in to my virgin media or into the connect app.
on 07-04-2022 14:33
on 07-04-2022 17:24
Hi @maxcole1
Welcome to the community!
Sorry to hear you're having log in/sign up issues.
When you select forgotten my username, do you not receive an email to reset this, or are you still waiting on your account information to set up a new account?
You can find information to set up a new online account on your contract, all you need is your Account number, Area code and Surname so set up an account.
on 08-04-2022 09:01
Thanks for your reply.
There is no option to select forgot username. I havent recieved an email to ever set my username
on 08-04-2022 11:22
Hi maxcole1,
Thank you for reaching back out and for confirming this, I was able to find you on our system with the details we have for you, I will be happy to help you further and try to get you into your online account, I will send you an invite into a private chat, once received please click on the purple envelope to accept.
Regards
Paul.