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JohnWB56
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Cannot login to Virginmedia anymore incorrect password or email

on ‎12-02-2023 08:15

I tried to log into my Vrginmedia TV Control app last night on my iPhone 13 last night but got an incorrect password or email message. I tried what I knew was the correct details but could not get onto Virginmedia on my PC either with the same result.

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JohnWB56
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Re: Cannot login to Virginmedia anymore incorrect password or email

on ‎12-02-2023 08:44

I have tried reseting my password but get this reply

Oops, we've ran into a problem.
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

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Travis_M
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Re: Cannot login to Virginmedia anymore incorrect password or email

on ‎12-02-2023 10:55

Hi @JohnWB56 

 

Thanks for posting on our community forum and sorry to hear about the issue with your VM account

 

I am going to drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox for a message from myself

Travis_M
Forum Team



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