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Cannot login to Virginmedia anymore incorrect password or email

JohnWB56
Tuning in

I tried to log into my Vrginmedia TV Control app last night on my iPhone 13 last night but got an incorrect password or email message. I tried what I knew was the correct details but could not get onto Virginmedia on my PC either with the same result.

3 REPLIES 3

JohnWB56
Tuning in

I have tried reseting my password but get this reply

Oops, we've ran into a problem.
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @JohnWB56 

 

Thanks for posting on our community forum and sorry to hear about the issue with your VM account

 

I am going to drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox for a message from myself

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


winchy
Joining in

I cannot login to TV Control or TV Go. It says email is not correct but also says it is correct email. I cannot get help online