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SomeLondonUy
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Cannot login on iPhone XS Max

So I’m unable to login to my account on the Virgin Media app on my new iPhone XS Max. When I open the app it automatically tried to do Face ID, this fails as there is no virgin media password associated with my face yet. Then when I click the option to sign I using my email and password it just attempts Face ID again and then takes me back to the beginning. This is an endless loop.

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Re: Cannot login on iPhone XS Max

Hi SomeLondonUy

 

Welcome to the community.

 

When setting up the app and logging in, you may need to go in to you settings on your phone and turn off the facial recognition for the app.

Once the account is set up, you can then turn this back on to make it easier to sign in.

 

Please let me know if this helps to resolve the issue. 

 

Thanks 

Nat
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