cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot login - email linked to account?

Nx_ark
Joining in

I’ve signed up nearly a month ago, and I can’t login in to to my account, when I tried forgot password, it’s said my email wasn’t registered even though I have the registration email and direct debit email sent to me on the same email. Then I tried forgot email and type in my account number and it also says it doesn’t exist, but when I tried registering with the same email, it just gives me an error and ask me to try again…… Please resolve this issue as soon as possible.

 

 

 

[MOD EDIT: Subject title changed for clarity] 

2 REPLIES 2

Nx_ark
Joining in

Now the forgot email “worked” and said it found the email linked to my account, and displayed blank space? So my account doesn’t have a email linked?

 

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi @Nx_ark,

Thanks for getting in touch, and welcome to our Community Forums 🙂

I'm sorry to see you're having trouble when logging into your account. So I can assist you further with this, I'm going to need to get some more details from you. Please look out for my PM in the top-right of our forums. It will look like a purple envelope 🙂

Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ