on 30-05-2022 00:43
I’ve signed up nearly a month ago, and I can’t login in to to my account, when I tried forgot password, it’s said my email wasn’t registered even though I have the registration email and direct debit email sent to me on the same email. Then I tried forgot email and type in my account number and it also says it doesn’t exist, but when I tried registering with the same email, it just gives me an error and ask me to try again…… Please resolve this issue as soon as possible.
[MOD EDIT: Subject title changed for clarity]
on 30-05-2022 00:48
Now the forgot email “worked” and said it found the email linked to my account, and displayed blank space? So my account doesn’t have a email linked?
on 30-05-2022 08:59
Hi @Nx_ark,
Thanks for getting in touch, and welcome to our Community Forums 🙂
I'm sorry to see you're having trouble when logging into your account. So I can assist you further with this, I'm going to need to get some more details from you. Please look out for my PM in the top-right of our forums. It will look like a purple envelope 🙂
Thanks,