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PBDA
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Cannot download My VM app on Play Store

I was running the My Virgin Media app (don't recall which version) on my Samsung Galaxy S8 and all was well until it stopped working last month. I Uninstaller it but when I try to download the current version of the app from the Google Play store I receive the message: "Your device isn't compatible with this version.". My phone is a stock (not rooted) device running Android v7.0. I shouldn't be having this problem. Kindly advise.
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paul0363
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Re: Cannot download My VM app on Play Store

Same issue here on a Samsung S7 Edge - "Your device isn't compatible with this app". I can download it to my work phone though which is another Samsung (J5 but on Android 6). This must affect a large number of Samsung users on the S7 and S8!
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Superuser
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Re: Cannot download My VM app on Play Store

I've got an S8 running the December patch for Android 7.0

I had the My Virgin Media app, but have removed it and ensure it wasn't saved as previously installed app.

The Play Store is still offering my the app to install on my phone.

What version of the Play Store are you running (in Settings)? Mine is 8.6.25-all.
**********************************
I work for Virgin Media - but all opinions posted here are my own
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paul0363
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Re: Cannot download My VM app on Play Store

I'm running version 8.5.46.W-all [0] [PR] 179505138

Tapping on the version says that "Google Play Store is up to date"

 

 

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Re: Cannot download My VM app on Play Store

And I'm on v. 8.5.39.W-all .[0] [PR] 178322352

Likewise, my PlayStore appears to be up to date (Three network).

 

 

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Forum Team
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Re: Cannot download My VM app on Play Store

Hi both, 

 

Thanks for your posts and apologies to hear you're having an issue with downloading the App. 

 

Checking today on a Samsung S8 with the Playstore Version as 8.5.39.W-all .[0] [PR] 178322352 the app is downloading and allowing me to sign in. 

 

Has there been any changes since you last posted? 

 

If not and you are still having the same issue, come back to me with the following: 

  • What device are you using?
  • What operating system and version number (eg Android 7.0, iOS 9)?
  • A description of the problem - any error messages and screenshots are really useful.
  • Are you connected via home WiFi, public WiFi, or 3G/ 4G when trying to download?

Speak soon,

Kath_F
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Tech fan? Have you read our Digital life blog yet? Check it out



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paul0363
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Re: Cannot download My VM app on Play Store

Tried again today and all seems OK now - must have been a glitch in the Matrix Smiley Happy

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Forum Team
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Re: Cannot download My VM app on Play Store

That's great Paul Smiley Happy

 

Thanks for coming back to me to let me know. 

 

If you have any further issues you know where to find me. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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