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bocian0304
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Cannot access bills - signed in but bills pay does not load

I have been trying to view my bills online.  I keep getting message oops you need to be signed into virgin media account but I am signed in.  This is totally frustrating.

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michaeldavis
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Re: Cannot access bills - signed in but bills pay does not load

You need to sign in via (Top right hand side of  screen)
https://www.virginmedia.com/
Sign In
My Virgin Media
Sign In

If you have signed up within the last few weeks, it is unlikely that there will be a bill showing



You can't learn anything from a mistake until you admit that you've made it.
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Forum Team
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Re: Cannot access bills - signed in but bills pay does not load

Hi bocian0304, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

Apologies to hear you are having an issue viewing your bills. 

When you've logged in to my Virgin Media are you able to see your package? 

When clicking on the bills section does anything come up? If your first bill hasn't been generated yet then this could be why the error is coming up. It may also happen if you're using a sub account. 

If neither of these are the case and you're still having an issue, try another browser to see if this resolves the fault. 

Keep us posted on how things go. 

Thanks,

Kath_F
Forum Team



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shottsj
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Message 4 of 5
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Re: Cannot access bills - signed in but bills pay does not load

You're not the only one. I had the same problem.

Got the 'Oops. Cannot view bill unless signed in' message. But we're already signed in - right?
Very frustrating!
However it appears to be an issue which only affects certain browsers. In my case Firefox.
I tried using MS Edge and signed in and got to my bill details.
Interestingly the sign-in was more stingent including a check for robots.
This is obviously wrong as the app should work adequately with all well-known browsers.
But this solution should get you around it for the time being.

Cheers!

Jeremy

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Forum Team
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Message 5 of 5
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Re: Cannot access bills - signed in but bills pay does not load

Hi Jeremy, 

Thanks for your post. 

I have already replied to your thread here: Cannot VIew My Bill

Please make sure you are only posting once about your issue. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 
Thanks, 
 

 

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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