Cannot access NTL world email via app

[quirkybird]

Is anyone else having trouble? I’ve contacted the help centre and was told it’s a virgin media issue and I’ll be told when it’s resolved. No communication so far. 
and advice gratefully received 

want to change my email for all

senders but cannot do is without access

[Alex_RM]

Hi quirkybird,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues accessing your emails. So I can take a closer look at this for you I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm