Cannot Register for my VM account

[Ike1]

Got broadband installed 28/1/23 but cannot register to see my account. I have followed the instructions:

1. I tab on the link "Register my virgin media here"

2. I type in my email address

3. I create a strong password

4. I get the following message "You cannot use that password. Please choose another"

So I go back, do the whole thing again with a different strong password but same result. Different browser? Same result. 

Can someone please help me? 

[Paul_DN]

Hi Ike1,

Thank you for your post, I will be more than happy to help you set up an Online Account, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi Ike1,

Thank you for joining me in a private chat and for clearing security, apologies I wasn't able toi resolve your issue Today however as I have raise an I T ticket the team will aim to resolve this within 10 working days, if you need anything else in the meantime, please do not hesitate to reach back out.

Regards

Paul.