Can't use that password. Please choose another.

[LiamJ25]

Hi,

My service was installed about 2 weeks ago but I still can't sign up for a virgin media account. I get an error saying I can't use any password I try, and it tells me to choose another, but nothing works.

I have tried multiple browsers, incognito mode, other devices, clearing cache/history/cookies, in the app, not in the app, but nothing works.

Please can you help?

Thanks.

[Lee_R]

Hi @LiamJ25, thanks for posting and welcome to our community.

Sorry to hear that you've been unable to register for My Virgin Media and for any inconvenience this may be causing you.  As it appears you've tried all of the recommended tips to resolve the issue, I would like to take a look on your behalf and help you fix this. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R