Can’t sign in to new account

[Bigwelshbeard]

Hi, I had to move property a few weeks ago and had to cancel my Virgin account as I did not know where I was going. I’ve now sorted out a place to live and have started a new account but when I try to sign in on the Virgin app it keeps signing in to my old account which is now closed. Can my email address be de-linked from the old account and attached to the new one so I can see my bills/settings etc thanks

[John_GS]

Hi @Bigwelshbeard 

Thanks for posting and welcome to the community.

Sorry to hear of the personal situation but I am delighted to hear you have got this sorted 🙂

I will send you a PM to do the Move and Transfer of the online account, this is a process that takes 24 hours.

Kind regards