on 16-05-2022 22:26
I am trying to set up my new account for VM.
When I come to selecting a password I keep getting an error. Your system will not accept any format, length or strength of password. It just keeps saying ‘you can’t use this password’ I have tried over the last few days multiple times and tried multiple variations of passwords.
Please could you tell me how to fix this as I need to set my account up. It is very frustrating.
on 17-05-2022 08:27
Thanks for posting on our community forum!
Sorry to hear about your issue, are you still experiencing this issue when using a different web browser?
Regards
on 17-05-2022 14:39
I am having the same issue and I have tried with different devices on different browsers.
on 17-05-2022 15:25
Same for me no matter what i do what browser or auto password or my own will not work
on 17-05-2022 17:23
I’ve just spent a couple of hours with tech support and I’m finally in.
I had to set a password of 9 characters (no more no less) starting with a letter not a number. It had to contain at least one capital letter, one lower case and one number.
so somewhat different than what is suggested when you set the account log in up.
good luck
on 17-05-2022 18:19
Hello,
Yes, I have tried all different devices and nothing seems to work.
on 17-05-2022 18:26
Thanks so much. Just tried that and it has seemed to have worked!
Wish it was more clear on there website rather than everyone having to waste there time and getting frustrated!
But, thanks for your help 😊
on 27-05-2022 20:12
I had to use 8 characters.
on 28-05-2022 08:48
Hi All,
Sorry for any issues signing up for MY VM. This is a wider issue we are aware of and our team is currently looking into it.
If anyone is still having problems, please do try choosing a password that meets the below criteria in the first instance:
- Between 8-10 characters
- Start with a letter
- Contain at least one number
- No special characters
Kindest Regards,
on 15-06-2022 17:47
I'm having the same issue.
Tried p/w's with 8 / 9 / 10 characters. Always started with a letter, included at least 1 upper case letter, included at least 1 or 2 numbers and keep getting the same 'You can't use that password' response from the website.
Help please.