Can't register to My Virgin Media?

[MagicLettuce42]

Hi, 

Had VM a few years ago and now trying to register for My Virgin Media but states from the previous time that I can't register? I have not been a customer for about 2-3 years?

[Ashleigh_C]

Hi there @MagicLettuce42

Thank you so much for your post and welcome back to our community forum.

I'm so sorry to hear that you have been facing this issue. Can I ask if you have been trying to sign in with the same email that was attached to the old account? 

Just to check are you trying to register the new account and not logging in? 

Thank you

[MagicLettuce42]

Hi, I am trying to register with same email address? Not logging in.

[Ashleigh_C]

I'm sorry this has proved difficult, I'd be happy to take a closer look for you, I'll send you a PM now so we can look into this further.

Please keep an eye out for a purple envelope in the top right corner alerting you to a new message. 

Thank you.