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Witty15
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Can’t register on my virgin media

Morning. 

I have had my email with a link to reigister my online account with my account number site code and last name, 

I do all this and it takes me back to start with you need to try again in 2-3 days after getting your 1st email. 

I install virgin for a living and have helped a number of people set this up, but why can’t mine work. 

I was told on the phone that I need to try in 24hrs, so I did.  I was then told that I would get a call between 2-3 days from IT to sort it out. I was told that on the 24th 

all I want to do is register. 

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laurkamr
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Re: Can’t register on my virgin media

I have the same problem, it tells me the same thing. I have a problem for weeks. If I can get the help it would be great!! 

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Message 3 of 6
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Re: Can’t register on my virgin media

Hi Witty15,

 

Sorry for the online account issue.

 

Have you been able to register since posting? If not, let me know, and I can assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Can’t register on my virgin media

Hi laurkamr,

 

Sorry for the online account issue.

 

Have you been able to register since posting? If not, let me know, and I can assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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laurkamr
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Message 5 of 6
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Re: Can’t register on my virgin media

Hi John,

No, I was not able to register. I have account for some time but was never able to do it. 

Thank you!!

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Re: Can’t register on my virgin media

I see. No worries, will send you a PM now, so i can assist further Smiley Happy

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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