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Can't register for myvirginmedia

Benoit6
Joining in

I can't register for myvirginmedia as I used to have an account which coffee after I ended my broadband contract. Now I've signed up again, my email address and postcode are locked to the closed account it seems. I phoned customer services who said they'd transferred the details and I'd be able to register after 24hrs, but nothing's changed. 

1 REPLY 1

Chris_W1
Forum Team
Forum Team

Hi Benoit6, thanks for the message and welcome to the forums. 

I am sorry to hear that it has not been transferred and will send you a private message to look into this?

Chris