Can't register for myvirginmedia using my ported number from old provider

[Wago777]

Can't register for myvirginmedia using my ported number from old provider.

PAC number has been confirmed by virgin but I can't register with it?

Do I have to use the virgin number I was given and if I  register with this virgin number will it affect my ported number( from old provider which I  want to keep and now works on the virgin sim?

[Zach_R]

Hi @Wago777,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're struggling to register for an online account. Would you mind expanding on the problem you seem to be experiencing? At what stage do you encounter a problem? Does an error message appear?

Thanks,
 

[Wago777]

Hi Zach,

Sorry for the late reply. Thankyou for your reply. 

I have now registered. 

The problem: It took a few days for my ported number to be active on Virginmedia because I  switched on a Saturday. Switch occurred seamlessly on the following Tuesday.

New problem:-How do I log out of the app? I have looked on the internet and it says go to the main website. Surely I  can log out via the app.

Thanks for your help.

[newapollo · Accepted solution]

Hi @Wago777 

To log out of the account using the app you need to first click on the hamburger menu icon (3 dots in the top right hand corner)

On the next screen click on Account Settings > then in the upper right hand corner click on the icon that looksm like a head and shoulders. Then click Sign Out.

[Wago777]

Hi Dave,

I have already clicked on that icon and it says sign in or sign up.

I have not yet registered but confusingly I can see my plan in the app but to access other details I  have to register. 

I have tried numerous times to register, both via app and via virginmedia.com but the website just freezes. 

Wago

[Gareth_L]

Hello Wago777.

Sorry this is happening.

Bit confused as you mentioned you have registered and now its showing as not registered?

Gareth_L