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Can't log in to my virgin media account

AdamG92
Joining in

Hi, 

I can not log in to my virgin media account, when i click to register it says "we're sorry to see you go". 

When i have tried to sign in using my account number and area reference it says that my details cannot be found. I received my self installation kit a couple of weeks ago and have had broadband access, but can't access my virgin media account. 

 

Any help would be very appreciated. 

 

thanks 

5 REPLIES 5

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Hi AdamG92, 

 

Thank you for your post and welcome to the forums. 

 

Just to confirm - have you had an account with us before in which you have used the same email address to register for your online account with? 

 

Cheers, 

Ryan. 

Hi, 

yes In the past my email was used when the house share at uni got virgin internet. 

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Ah that would be why you are seeing the above error message. 

 

We can change this over to your new account with a process called a move and transfer as long as you can pass security on both accounts 🙂 

 

I will send you over a private message to confirm. 

 

Cheers, 

Ryan. 

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi Adam,

Thanks for responding to our PMs. Just to keep you in the loop of things, I'm just popping you a post to let you know that we're still looking into this for you.

If you have any queries, please pop me a PM back and I can take a look into it 🙂 

Cheers,

Reece - Forum Team


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