Can't change my contact phone number

[MaiaMx]

Can't change my phone number on virgin media account settings, please help! How do I fix this? 

[Kath_F]

Hi MaiaMx, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with editing your contact phone number. 

This is something we can update at this end for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks,