It's probably just bad wording on the bill. I believe that Quick Start connections still incur an activation fee. However, the VM Forum Team staff should be able to check your account when they reach this thread in a day or so.
________________________________ Graham
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Thanks for your first post and welcome to our Community. Sorry to hear about the possible installation charge. I'd like to take a look into this for you and see what has happened. If you don't mind, I will need to send you a private message to pass security. If you can check your envelope at the top right of your screen that would be great. Regards Gareth_L
