on 16-05-2022 14:51
Hi guys
Setting up my account on the app, everyone I try to set a password it says I can't use that password, I've between 30-40 different passwords with no joy
Answered! Go to Answer
on 22-05-2022 22:31
I’m also having this exact same issue. I reported it 2 weeks ago and have since attempted to report the issue again (without success.) I’m getting towards the end of my tether and don’t think it’s acceptable that I’m effectively not able to access any of my online services. Anyone able to help please?
on 16-05-2022 17:43
Hi @andre2057,
Welcome back to our Community Forums and thanks for your post.
I am sorry to hear you're getting an error when choosing your password.
Can you confirm if you have tried in an alternative browser or cleared cookies/cache?
Let us know so we can offer further support if needed.
Many thanks
on 16-05-2022 17:45
Cheers Ayisha,
Just got it sorted
Thanks Andre
on 16-05-2022 19:53
Amazing! Glad to hear this Andre 🙂
If you need anything else, just give us a shout!
Have a lovely evening.
on 21-05-2022 15:21
Hi
I'm having the same issue on both chrome and edge browsers.
on 22-05-2022 08:44
Hi @TomW241
Thanks for posting and welcome to the community.
Sorry to hear of the issue with the online account creation.
I shall send you a PM now to assist further.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 22-05-2022 12:00
Hi @TomW241
Thanks for joining me on PM. Just to update the thread, this is part of the wider known issue with online accounts and has been raised with IT.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 22-05-2022 22:31
I’m also having this exact same issue. I reported it 2 weeks ago and have since attempted to report the issue again (without success.) I’m getting towards the end of my tether and don’t think it’s acceptable that I’m effectively not able to access any of my online services. Anyone able to help please?
on 22-05-2022 22:33
I had to clear all my browser history etc and use different browsers until I got it to work
on 23-05-2022 10:47
Thanks for posting an update dbounford,
Can I ask have you tried what andre2057 has advised?
Also are you not able to gain access via a web browser?
Thanks,