App sending me round in circles

[Lisamw1968]

I'm trying to log into the Virgin Media App using the email address they sent my bill to every month. It says it cant find me so I try to set up from scratch and it then says its found me would I like to rest my password.  So I try to rest my password only for it then to say it cant find my email address.

Its driving me mad .... and sending my dizzy .... has anyone got any ideas?

[Alex_RM]

Hi Lisamw1968,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues setting up your online account. 

So I can help I'll need a few more details from you so I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm