App picking up old account

[Mistertee]

I had a new install which I cancelled. Account never went live etc. I have requested a new install bit the app is picking up the old account number but I can't seem to change it 

[Gareth_L]

Hi Mistertee

Thanks for your post 

Might be helpful if we can ask you what App it is please 

Gareth_L

[Mistertee]

My Virgin Media app

[Gareth_L]

Thanks Mistertee

Have you removed and re added the App?

Also have you set up your new online account yet 

Gareth_L

[Mistertee]

Hi yes, I can access my account online and removed the app and started again no joy. The online say yet again my install is in Jan and yet the cable is not on my side of the street yet so I wanted to track the order via the app 

[Zach_R]

Hi @Mistertee,

To confirm, are you saying that the new account and services are yet to go live?

Thanks,
 

[Mistertee]

Yes, when I log on via the web the new derails are there, but the app connects to the old account number that never went live 

[Gareth_L]

Thanks for the update Mistertee

The online account will only show the date of activation once its been booked in 

Gareth_L