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GaryMV
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Account number APP

Hi my account number is 10 digits long on the Virgin media app it only wants 9 digits, where am I going wrong please
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Superuser
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Re: Account number APP

if it starts with a 0 or ends with a 0 remove it.
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GaryMV
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Re: Account number APP

Thanks, but it doesn't start or end in a 0, its two letters Andrew and the rest are numbers
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Superuser
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Re: Account number APP

Something doesn't look right here. As far as I know VM account numbers do not contain any letters.

I wonder if you are confusing the account number with the old email address format in blueyonder days which did have a combination of letters and numbers.

You should be able to get your account number from your latest bill.
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Graham
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