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Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
Hi,Our services were installed on 30th March, so are up and running.However, when i open the My Virgin Media App i get the message shown - 'The Fun starts soon - come back once everything's set up to manage your account'Can anyone help with this ?Tha...
I took out a new contract in October but the my Virgin media app is not showing my correct package details. In fact it’s not showing anything assigned to me at all. The service status also just shows a time. When I log in online my package details ar...
Hello, I signed up using my email but then had to cancel this order as there was a mistake with the postcode. I then re-signed up using same email address, but now i cannot access the new account when signing in it just brings me to the old cancelled...
My internet connection went down yesterday and I received the following text message:"Our technician is due on Wed 17 Apr between 12PM & 4PM. Someone 18 or over must be in or you'll be charged £25. To cancel or reschedule, go to virginmedia.com/engin...
On 21st February 2024 I was looking to renew my contract with Virgin Media and found a handy Contract Renewal Offer button in my customer account. I clicked on that and was offered £83/month renewal price. I then called Virgin Media to check if there...
Hi,So what it is, is I was a customer with Virgin Media before and my contract finished. I decided to rejoin Virgin Media but now, I am having an issue.Whenever I login to Virgin Media, it just brings up my old account and not my new account. I would...
As my contract has expired, I negotiated a new contract by chatting with a Virgin Media representative via the webchat functionality on the Virgin Media website. I received my pre-contract documents, agreed to the new contract in chat, and later on ...
So I signed up as a new customer in January on what I thought was a fixed price for 12 months. However, I am now told I am getting an ‘annual’ increase. The accompanying blurb states:If you currently have an offer or discount on your main services, t...
I have a similar issue to Zaxx.I moved out of my old home on the 15th of March and into my new home on the 28th. My Virgin Media is showing me my old account at my previous address. Could I have some assistance in getting the issue resolved?
Hi I have forgotten my virgin media password and have tried (many times)to reset it I have tried all the suggestions posted ie different browser clearing cookies etc.Help pleaseNick
