2 account numbers

[Kieran182]

I seem to have 2 account numbers listed in my emails for my order but only have one active order for broadband

[Kieran182]

I am having this issue having cancelled a previous order and setting up a new one. the online webchat has been less than helpful

[John_GS]

Hi @Kieran182 

Thanks for posting and welcome to the community.

This is something you'll need to speak to the sales team with, please call on 0800 183 1234 as there is an update about the order.

Best wishes.

[Matthew_ML]

Hey Kieran182, thank you for reaching out and I am sorry to hear about this.

Have you ordered this twice by accident?

I can also see my colleague has replied to a previous thread about this.