on 22-10-2022 12:37
I have recently moved home. I used to live with my parents and the broadband there was in my name. I was the account holder. However I have moved and have a new account. The previous account should be closed. However I cannot access my new account on my virgin media, as it takes me to my old account. I think this is due to both accounts being linked to the same email. Is there any way of this being fixed. thanks
on 22-10-2022 15:19
Hi hashim123458,
Thanks for your post and welcome to the community.
We'll need to transfer the details over for you, to investigate this I've dropped you a PM to discuss further.
You'll find the message within the envelope icon!
Regards,
on 24-10-2022 09:21
Thanks for your cooperation over PM hashim123458,
The transfer should now be in motion, do let us know if you still face any issues with this after the 24 hours.
Take care,