Menu
Reply
Highlighted
  • 7
  • 0
  • 0
tweety556
Joining in
60 Views
Message 1 of 2
Flag for a moderator

who to complain to

who do we call to make a complaint  about the Sales team at Virgin Mobile? i do Not want to be put through to India where i am having difficulty understanding their accent. I would like to make an official complaint

0 Kudos
Reply
  • 12.88K
  • 1.63K
  • 3.83K
Superuser
Superuser
36 Views
Message 2 of 2
Flag for a moderator

Re: who to complain to


@tweety556 wrote:

who do we call to make a complaint  about the Sales team at Virgin Mobile? i do Not want to be put through to India where i am having difficulty understanding their accent. I would like to make an official complaint


789 (from a Virgin mobile) / 0345 600 0789 (from all other lines) - Note that there isn't a dedicated complaints phone number for the public. You can either call that and ask them to pass the complaint along. 

However, if you want to directly contact the complaints team and make it official (formal) then send a letter in to the following postal address about the matter: Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

______
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
0 Kudos
Reply