virginplus website - can't update my info, make payment

[denGzCat]

Is anyone else having problems using the Virginplus website to make payments, update payment info, edit profile info, etc.? (I can't use the app right now - problem w my device.)

I  wanted to use the virginplus website to make a payment, but cannot - with several problems.

For the link for My Payment Info, I get error 404. I need to update payment info before making a payment, so I'm stuck. I could go out to get a top up card, but really not convenient right now.

For profile info, I can edit some fields but not others. I think my first name was included in my profile info before, but now that field is blank.  (??)  I wanted to add it but cannot. Other fields allow edit but nothing else I wanted to change. Maybe this is normal. IDK. There were a couple more problems as well, but I'll leave it at that.

Seems odd when a business doesn't accept payment!

I didn't find anything in the forum or other sources about a problem with the website.

Thanks

[Ayisha_B]

Hi 👋 @denGzCat,

Welcome to our Community and thanks for your post. 

We only deal with UK residential accounts via the Forums. 

For Virgin Plus and their contact details please see 👉 here 

I hope you get things sorted 🤞 

All the best!

[denGzCat]

Hi Ayisha_B,

My apologies. I did not realize that. Thanks for your reply.

Best,

denGzCat

[Natalie_L]

No problem at all 🙂 

Have a lovely day and Christmas. 

All the best,