This phone has been a nightmare from the day I bought it from Virgin. It would not work overseas with the new purple SIM cards. After a lengthy set set of messages the end result was that nothing could be done. Emma C on this site helped me with this problem and I guess she might want to ignore this!
She arranged to send me an unlock code so that I could buy a SIM from another provider which I did. I followed the instructions from Virgin and entered the 32 digit code but nothing happens. Any ideas anybody?