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cathowen3
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unlock code

This phone has been a nightmare from the day I bought it from Virgin. It would not work overseas with the new purple SIM cards. After a lengthy set set of messages the end result was that nothing could be done. Emma C on this site helped me with this problem and I guess she might want to ignore this!

She arranged to send me an unlock code so that I could buy a SIM from another provider which I did. I followed the instructions from Virgin and entered the 32 digit code but nothing happens. Any ideas anybody? 

 

 

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Re: unlock code

Hi cathowen3,

 

Thanks for posting, and apologies for the delayed reply. 

 

Have you been able to use the unlock code since posting? If you need further help please let me know.

 

Kind regards,

 

John_GS
Forum Team

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AlexKid
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Re: unlock code

Hi cathowen3,

 

32 digits sounds like a lot, are you sure that's not two codes?

I.e, try the first set of 16 digits and if that fails to unlock your device then hopefully the next set will.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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cathowen3
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Re: unlock code

Thanks for your interest. No I haven’t. It is showing “invalid Sim”. I have no idea where to put the code because if you turn on the screen and type in the numbers it thinks it’s a phone number.

Catherine
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cathowen3
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Re: unlock code

Tried that but it thinks it’s a phone number no matter what I do.
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Re: unlock code

Sorry to hear that you're still having trouble unlocking your handset using the code provided by Emma_C.

 

Just to clarify - are you using the new SIM from the alternative supplier in the phone when trying to unlock it?

 

If so, can you please confirm what network SIM it is & where you purchased it?

If you can also confirm the make/model of the handset too that would great.

 

Cheers,


Tom_F

 

 

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