someone is using my email

[kindafrustrated]

I have been getting many emails within the past weeks from Virgin Mobile, all of which seem to assume that I'm someone named Oksana (last name redacted) who bought a package. I have tried many times to figure out how to contact them to get my email removed, but there seems to be no way to do it that doesn't involve me paying money to call the UK or send a letter overseas.

[Serena_C]

Hi @kindafrustrated

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the emails you are receiving, I'd like to look into this further.

I will send you a private message now to obtain the details required. Please look out for the purple envelope in the top right hand corner.

Kind regards,

Serena