on 07-07-2021 10:54
I received a new sim card which said it required activation and that all I needed to do to activate was put it in phone and use it. I have done this but yesterday received an email stating that I have not activated my sim card?
on 07-07-2021 13:08
Hi @Elmogm,
Welcome to our Community Forums and thanks for posting.
Can I ask if everything has been working for you okay since activating the sim? If so, the email may just be an automatically generated reminder.
New around here? Check out the do's and don'ts, in our Community FAQs
on 07-07-2021 13:09
yes, seems to be working fine. Just wanted to make sure it wouldn't be cancelled. I was told it would be cancelled if I didn't activate it?
on 07-07-2021 13:13
I'll pop you a PM now @Elmogm so I can take some details and get this checked on the system for piece of mind 🙂
on 07-07-2021 14:18
Thanks for confirming the details as requested @Elmogm
We have checked this for you and I can confirm the sim is active 🙂
No further action is required.
I do apologise for any confusion caused.
on 07-07-2021 14:19
That's great, thank you.
on 07-07-2021 14:33
My pleasure 🙂
Have a lovely day!
