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reward code


I recently upgraded my mobile contract and went for the new Sony Xperia XZ, this was on the 24th April 2017. I recieved and email from Virgin on 25/04 regarding £100 cash back if I recycle an old smartphone and all I had to do was wait for a reward code to be emailed after 14 days, I am still waiting for this reward code.

Any help


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Forum Team
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Re: reward code

Hi stelyth,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you haven't received your Trade Up reward code yet. Have you received the return packaging and sent your old mobile in to us already?

If you haven't, please go to our online website to register: Virgin Mobile Recycle

If you have already sent your handset in, please send a private message to me so that I can look into this further for you.

Please provide the following details:

  • Full name
  • Mobile number

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.


Kind Regards,


Virgin Media Forum Team

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