I'm sorry that the problem viewing your recent usage via My Account is still ongoing and the inconvenience this causes. I'm collecting examples of this fault so that we can chase this up with our technicians.
If you are still experiencing this issue, please send me a private message including the following details:
Thanks to those who sent in your details. I have raised a fault ticket on this issue to our technical support team. We currently don't have an estimated fix time on this, but I'll post back on the Forum thread as soon as I receive an update.
I've received an update on this issue and our technicians have identified the cause of this problem and are working to apply a resolution. I'll be back in touch as soon as I have confirmation that this has been resolved.
Hi, I could call 789 tomorrow and check but I can check it already on my account online and on app. What I can not do is to look on my recent usage this mean I could see used allowance I can see charges above but I am not able to check what those charges are for. Quite tricky
I'm still seeing a "WHOOPS!" when activating the Manager app after two months. I can't continue without a 'usage' reading - even as an 'unlimited' user - because my usage might breech the (so called) 350 Gb "fair usage" limit. I've tried to access a data-reading via (both) logging in online and messaging an apparently defunct number. I understand there's been a general problem with the present Manager app. but i'm now in the 3rd month of this unacceptable billing system.