Thanks for taking the time to join our community. Apologies for the difficulties you're experiencing with your online account. Whilst there was a known issue earlier this week with My Account, are you still experiencing difficulties at the moment?
I am looking into this for everyone, as far as I was aware the issues with the online accounts and app had been resolved, but I have noticed that there are still a lot of customer's experiencing problems accessing certain features.
I have contacted the team who was dealing with the issue previously, I’m just waiting on a response, and once I have this I will update everyone.