Menu
Reply
  • 9
  • 0
  • 0
xix
Tuning in
116 Views
Message 1 of 5
Flag for a moderator

"MANAGE SERVICES" problems

I have 2 numbers registered to my account.

 i’ve been trying to turn my parental control and voicemail off for both in my "Manage Services" section.

I done it no problem for one number but on the other I'm getting the ‘hold fire! please try again in a few minutes’ message but still can't turn anything off.

Can this be fixed as I need these settings switched to off.

Thanks

0 Kudos
Reply
  • 6.98K
  • 352
  • 537
Forum Team (Retired) Rich_B
Forum Team (Retired)
90 Views
Message 2 of 5
Flag for a moderator

Re: "MANAGE SERVICES" problems

Hi xix,

 

Welcome to the community and thanks for posting.

 

If you've recently contacted us to make a change to your account then this explains the hold fire message. It means there's already something processing on your account, possible a number port in progress.

 

You need to wait for that to be completed and once it has you'll be free to make any changes you want. Hope this information helps.

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

0 Kudos
Reply
  • 9
  • 0
  • 0
xix
Tuning in
87 Views
Message 3 of 5
Flag for a moderator

Re: "MANAGE SERVICES" problems

Hi Rich,

There's a port in progress on the number I can make changes on.

The problem is with the number I'm not changing.

0 Kudos
Reply
  • 6.98K
  • 352
  • 537
Forum Team (Retired) Rich_B
Forum Team (Retired)
76 Views
Message 4 of 5
Flag for a moderator

Re: "MANAGE SERVICES" problems

Hi xix,

 

You might want to send me a private message here with the numbers you have, the number you want to port and which you are having issues with.

 

The number you're not porting should be free to make changes. Please respond as soon as possible.

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

0 Kudos
Reply
  • 9
  • 0
  • 0
xix
Tuning in
74 Views
Message 5 of 5
Flag for a moderator

Re: "MANAGE SERVICES" problems

Message sent :-)

0 Kudos
Reply