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my credit agreement Security key

broksonic
Fibre optic

Just started a new mobile but never got an email with a security key 

5 REPLIES 5

Vikki_M
Forum Team
Forum Team

Hi @broksonic

 

Thank you for your post and welcome to our community.

 

I am sorry to hear you haven't received your email.

 

Have you checked your spam and junk folders?

 

Have you received any emails regarding the order?

 

Please pop back to us when you can. 

Vikki - Forum Team


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I had emails asking me to sign credit agreement, one thanking me for excepting and another saying my document is ready 

Hi broksonic,

All emails would have been sent at the same time, can you check all Email folders including the spam and junk folders?

Regards

Paul.

Checked several times and no email with security key in junk mail 

Hi broksonic,

So I can help further and arrange for this to be resent, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.