I spoke with a very helpful lady at EE this morning, unfortunately they cannot unlock my phone as it needs to be registered on their network for a minimum of 6 months, which for me is up at the beginning of November!! She confirmed they can unlock the phone then, but not before.
I purchased the iPhone from Carphone warehouse and put a Virgin Sim Card in it. The phone is now locked to Virgin however I have recently cancelled my Virgin Sim card and purchased a Sim Card with a different Network. I do have a Virgin account and I have rang Virgin on numerous occasions and been told they cannot unlock the phone for me. So basically I have a phone locked to the Virgin network that I cannot use because I have changed my provider. Can you unlock the phone for me?
Carphone warehouse did explain to me that the phone will lock to the network of the first Sim Card placed into the device. They also explained that if I do want to change network that I should contact the current network the phone is locked to. I do have an active mobile account so can you look into this for me? What information do you need to get the ball rolling.
I am not overly technical when it comes to phones, however even I know that iPhones lock to the first SIM card ... However The Virgin Mobile team say they can't unlock my phone. Please help as I am getting no where on the phone to Virgin! Thank you