Originally I wanted compensation for my 15 or so wasted phone calls/time etc. Now I'd just be happy with a response and to know that the staff had been educated so they know what advice to provide to customers.
I don't know where the Virgin Mobile staff are based or what the level of competence is, but at a guess I'd imagine the same staff are probably supporting numerous other companies and have no real incentive to actually help us, and probably lack the skill set to do so.
For example my girlfriend has been waiting for her voicemail to be fixed for a number of months now. The only advice the phone staff have is to switch it off and back on again, and to try to dial a certain number etc.
But I suppose we get what we pay for. We pay peanuts for this service so sadly we get monkeys!