I am a VM SIM only customer. I have today purchased a new iPhone from Currys, and this locks to the first SIM you insert. The first SIM I inserted was the VM one.
However, I actually use a work SIM too, so I'd like to be able to swap and change between the two. The work SIM is on Vodafone.
I was told that I could call VM and get the phone unlocked. When I did this, the lady on the phone told me that I could do it myself, via iTunes, and the option would "just appear" but I'm not sure if this is correct as I can't find any magic unlock option.
Apologies for the confusion, I hope I can clarify a couple of things here regarding the points you have raised.
We can indeed request that your iPhone be unlocked to accept another carrier's SIM card and I can help arrange that for you if you need.
The reason for this is that your iPhone is locked to the EE network.
What I am unsure about is whether the phone will then lock to the new carrier upon inserting the new carrier's SIM card, or whether the phone then becomes truly unlocked allowing you to swap the SIM's around as and when you like.
Thanks for your reply. I've actually contacted VM support 3 times now, to be told that because I didn't purchase the phone from VM, they couldn't unlock it. I've then been told to "Plug it into iTunes", "contact the supplier", and to "contact apple".
Ofcom rules state that VM, as the network, must unlock my phone. Apple cannot unlock them, plugging it into iTunes wont do anything, and my supplier cannot unlock my phone either.
In the end, I contacted EE as the base network, who where very confused as to why VM could not unlock my phone, and originally told me to call back. I refused. They then said that they could most likely unlock the phone for me, so I've sent them details and am awaiting a response.
Depending on this outcome, i'll come back to you as to if I need VM to do anything.
Extremely unhappy with the whole process from both the supplier (who sold me a SIM free phone without informing me that this would happen) and VM.
This whole process is going to result in an Ofcom complaint as it's simply not good enough.
When I rang up to get mine unlocked I was told twice by members of your team that Virgin can't do anything about it. Disappointing service as I've rang both Apple and Carphone Warehouse and they've said you're the only ones who can do it as the phone is locked to your network. I've been a customer for years but I will be cancelling all services with you and not returning if this is the hassle you put your customers through for simple requests.