Good for you for persevering with it. I ‘m afraid you have more patience than I have. I will be watching the thread to see any if there are any future developments.
As I mentioned in previous post I didn't understand the credit as there was no explanation given but you are correct some people appear to have been given credits and others not.I appreciate the difference re credit and refund but I took what was offered I'm afraid.
I started this thread back in January. I've just been over-charged for the fifth month in a row (for alleged excess use of data allowance, when I've only ever used 65-80%).
Virgin clearly know there's a problem with their billing system and, OK, do get refunds (the first two times), or credit (the last two times) - but the credit paid this month for an over-charge the previous month only masks the over-charge this month. There's no rhyme or reason to what is happening and I'm spending a lot of time checking my bills, and telephoning or writing to Virgin Mobile.
If I have same problem for the sixth month in a row, I'm moving to another provider.
I'm sorry to hear that you are having problems with being incorrectly charged for exceeding your data allowance. I'd like to look into this further for you, but I will need to take more details first.
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Many thanks for the post. I'm afraid you are too late for me this has been going on since December 2017 there has been plenty of time for virgin to sort my problems out. I am fed up of false promises and lies and being ripped off. Im off with a new contract with someone else and will still be moving my whole account when the contracts come to an end.
Its a relief to be free and not worry about being overcharged every month.
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