on 05-01-2023 00:19
ok so I have contacted virgin mobile for copies of my credit agreement as my original documents were lost, however the person I spoke with after going through everything to prove I am who is the account holder they still could not give me a copy, I now however need them to log into my contract as I cannot remember my security key for it,I do not know why I am unable to be granted a copy of my own contract.
on 05-01-2023 08:45
Hi @ElsieBray85
Thanks for posting on our community forum and sorry to hear about the issue with your mobile contract
I am gong to drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox for a message from myself