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cant sign in to my mobile account

I can't log into my mobile account.

I put in username and password. then a message comes up  - " duplicate login, another device is logged in".

I press "continue" and screen sticks and just shows "LOADING".

any help, please??  

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Re: cant sign in to my mobile account

Hi mortonboy,

Thanks for your post on the Community Forum. I'm sorry to hear that you are having problems logging into your online mobile account. Has this issue been resolved for you since your post?

If you are still having an issue with this, please send a private message to me so that I can look into this further for you.

Please provide the following details:

  • Full name
  • Mobile number

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.


Kind Regards,


Virgin Media Forum Team

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