In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
So this morning my phone started the switch over to 02, but im still waiting for it to actually finish, my phone says sim not provisioned for voice, and im on emergency calls only, i was told i could contact 02 for support, but they said they do not ...
Can anyone tell me if My Virgin mobile online account will still be available once our contracts have been switched to 02 next month? Will we be able to view the new 02 bills through My Virgin and still change addresses when needed and see recent usa...
Message when tried to make a call today - "Mobile Network Not Available". Contacted Support and finally established that the O2 upgrade is in progress and I need a new SIM. I was told this will take 3 - 5 days and until then I will have no service....
Hello,I have recently started a Virgin Media mobile contract. I have downloaded the MyVirginMedia app and have signed in with my sim but cannot access some features as I have to sign in. When I sign it I get a message that says I don’t have any mobil...
When I try to log in from any device using my email and password, it just refreshes the login page. Looks like my account data might be corrupted on the backend?
Is this due to the transition to O2? If so, how can I find out how long this is going to take? I can find next to no information about this process online! Seriously making me consider switching to another provider.
I'm a virgin media customer. I have broadband and TV. And have my daughter and wife on O2 mobile via Virgin. I recently added myself to Virgin mobile but I'm getting very bad data speeds when out in the area as I keep getting 3G in some local areas. ...
Just signed up today for another 18 months. Rep seemed to think the 02 side was not automatic and I needed to contact them to negotiate a new deal - is that correct ?
I have 4 Virgin Phones on my account I received two e mails saying I had set up new direct debits with o2, I have not, received an e mail saying I have ordered a new sim, I have not, went onto my Virgin Mobile account and one phones details have gone...
Hi, is it possible to keep my Virgin Mobile sim card active but cancel my direct debit/monthly contract?
